About the Information and Support Line
Facing or caring for a friend or family member with a life-limiting illness can be both a challenging and uncertain time for anyone.
The Information and Support Line (1800 60 70 66) is a confidential line that provides signposting, practical supports and resources about end-of-life care in Ireland. It is important to note that the Information and Support Line is not a medical, emergency or crisis service.
It is designed to provide information and practical support on:
- End-of-Life Care: An important part of palliative care provision and usually commences when a person is in their last year of life.
- Advanced Care Planning: Thinking about, talking about, and recording your choices, values, and preferences for your care at end of life and your wishes for your funeral.
- Palliative Care: Supportive care offered throughout the progression of your life-limiting illness or at phases of your illness.
How to call the Information and Support Line
The Information and Support line is available on freephone 1800 60 70 66 from 9am – 1pm, Monday to Friday (excluding bank holidays and other holiday periods).
You can also email queries to [email protected].
Frequently Asked Questions
Anyone over 18 can call. This includes people who have a query about:
- Palliative care
- End-of-life care
- Advance Care Planning
We aim to provide a listening, empathic and supportive service. Irish Hospice Foundation staff supporting the Information and Support Line will provide information in relation to palliative care, end-of-life care and advance care planning and will signpost you to relevant organisations if needed.
Yes, the service is free when calling from either a landline or mobile phone from within the Republic of Ireland.
The Information and Support Line is open 9am – 1pm, Monday to Friday (excluding bank holidays). If the line is busy when you call, we can call you back if you leave a message with your contact details.
You can also contact us via email at [email protected]. Emails will also be responded to within the hours of 9am – 1pm, Monday to Friday.
The Information and Support Line is not a medical, emergency or crisis service. If your call is regarding an urgent medical matter, please contact your doctor or call Emergency Services on 999 / 112.
The Information and Support Line is operated by the Dying Well at Home team at Irish Hospice Foundation.
This is a confidential service. However, the Information and Support Line staff may need to break confidentiality if they suspect a caller is at risk of serious injury or death to themselves or others.
Yes, please leave a voicemail message and somebody will call you back within operational hours (9am to 1pm, Monday to Friday). We aim to respond within the next working day.
